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Comment: The future of five star hospitals

Timothy Low, chief executive officer of Farrer Park Hospital in Singapore, explains how high end medical treatment can find its niche as belts around the region are tightened.

Asia has extremely high standards when it comes to private healthcare and Singapore is a favourite destination for regional patients. As the newest hospital in Singapore, Farrer Park Hospital offers not only quality clinical care, but also five star personalised service. The unique construct of Connexion, which houses three entities, a medical centre, hospital and five star hotel and spa, offers unparalleled conveniences and comforts to patients and their families.

When a patient is clinically ready, they can be discharged from the hospital and recuperate in the hotel. A hotel stay is cheaper than a hospital stay and can shave 20-30% off the full hospital bill. While the concept of a hospital near a hotel is not uncommon, to integrate it as seamlessly as we did, is novel.

Farrer Park Hospital has so much more to offer. We have top of the line equipment in radiotherapy, and is among the best in the region. We have highly experienced gastroenterologists treating some of the most common cancers such as stomach and bowel cancers.

Another element of the hospital design that is unique is the way information or data is set up to flow seamlessly throughout the building. The construct itself was ahead of the curve by building in fibre optic cables that run throughout the hospital infrastructure, enabling the virtual desktop infrastructure (VDI).

Through VDI, doctors can look at patients’ results in real time on their mobile devices. Be it a ’phone or a tablet, they can get real time information whether they are bedside, dining out or even attending an overseas conference. This gives doctors the opportunity to make fast and informed decisions for the patient anywhere in the world 24/7. In terms of patient care this has enormous benefits. No other hospital that I know of has integrated their information flow as seamlessly as we have. At the planning phase, we’ve built in features that will keep us technologically relevant for the next 20 years.

The integration of our data network also enhances operational efficiency and patient outcome.

We engage the patient and family at every phase of their treatment process because we believe it is an important part of the recovery journey. They can choose their own meal, out of a matrix of over 200 five star hotel chef and hospital nutritionist designed meals.

More importantly, with the integration of the patient medical records and meal ordering system, the patient’s meals are tailored to their dietary needs and they are able to select food that is only suitable for them. The meal orders go directly to the kitchen and saves the hospital manpower. This means that our nurses, the hospital’s most valuable resource can devote more time to patient care and other duties. Traditionally, nurses go around taking orders which takes about three hours a day. Our system saves over 2100 nursing hours annually which can be channelled back to patient care.

We are small as far as healthcare organisations go in Singapore but that makes us nimble. We inculcate in every employee the need to innovate, to have the ability, as an organisation to look beyond the traditional boundaries of healthcare and grasp opportunities quickly.

I encourage my colleagues to challenge the status quo, instead of “why?” we should be asking “why not?”.

Posted on: 13/03/2017 UTC+08:00


News

Medical diagnostic imaging services provider Capitol Health has said that it expects to return to profitability in the next financial year and has upgraded its outlook for the year.
Paragon Care, a leading distributor and manufacturer supplying medical equipment to hospitals, has said that it is “targeting strong growth in 2018 across all key metrics”.
Malaysian medical glove manufacturer Supermax Group has reported a 42.8% jump in Q1 profits to M$27.9 million (US$6.8 million) on revenues that 16% to M$312 million.
At its annual general meeting, international pathology, imaging and medical centres operator Sonic Healthcare reaffirmed guidance for the year. Chief executive Colin Goldschmidt said that the first quarter of the 2019 financial year confirmed expectations that underlying earnings would grow between 6% and 8% on a constant currency basis.
It has been another great quarter for China Cord Blood Corporation (CCBC), the country’s largest provider of cord blood storage and ancillary services. For the second quarter in a row, profits more than doubled. They came in at US$10.2 million.
New Zealand-based medical device manufacturer Fisher & Paykel Healthcare has reported a steady set of first half figures. Profits were up 4% to NZ$81.3 million (US$55.3 million) on revenues that rose 8% to NZ$458.4 million.
Retirement village operator Arvida has reported a 14.5% slump in profits for the first half of the year to NZ$14.5 million (US$9.9 million). At the same time, revenues were up 27.9% to NZ$60 million.
Medical device manufacturer Microport Scientific Corporation plans to acquire the cardiac rhythm management (CRM) business of London-based medical device manufacturer LivaNova for US$190 million.



Analysis

The promise of a bottom in Singapore’s office market has caused its ranking as an investment market to soar from next-to-bottom last year to third in this year’s “Emerging Trends in Real Estate Asia Pacific 2018” report, a real estate forecast jointly published by the Urban Land Institute (ULI) and PwC.
Kamal Brar, vice president and general manager of Asia Pacific for data software company Hortonworks, looks at how data analytics can provide effective and affordable healthcare in Singapore.
The latest Sun Life Financial Asia Diabetes Awareness Study reveals an alarming knowledge gap in diabetes. A third of Asian women who are or were pregnant in the past three years are unaware of the risk of developing gestational diabetes in pregnancy, while one in seven births in Asia is currently affected by gestational diabetes.
Gan Kim Yong, Singapore’s minister for health, explains why the private sector needs to get behind the National Electronic Health Record System.
Business leaders in Asia Pacific’s healthcare industry are showing urgency in embracing the fourth industrial revolution, according to the Microsoft Asia Digital Transformation Survey. More than three-quarters of them believe that they need to transform to a digital business to enable future growth and yet only a quarter said that they have a full digital strategy in place today.
An agreement for an additional US$15 million funding from the World Bank will be used to expand health and nutrition coverage in the Lao People's Democratic Republic. It is expected to benefit more than 1 million people across 14 provinces.
Bart Van den Mooter, CEO of the TforG Group, looks at the drivers behind the rapid growth in Asia’s medical tourism market.
The ambitious healthcare agenda under Moon Jae-in's liberal presidency will seek to expand national health insurance reimbursement and limit the burden of excessive medical costs, while overhauling the healthcare system. BMI Research looks at the winners and the losers in the presidential agenda.


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